Ultimaker Hardware Issues

MatterHackers works closely with Ultimaker for support requests, and our reseller agreement requires that any hardware issues be escalated directly to Ultimaker's distributor here in the United States. 

While contacting our tech support department can be a starting point for most issues, if your Ultimaker printer has a hardware issue (e.g. broken part) please bypass MatterHackers support and contact Fbrc8 directly: https://fbrc8.zendesk.com/hc/en-us/requests/new